How Royal Caribbean’s Richard Fain Delivered the “WOW”

Richard Fain, chairman and former CEO for Royal Caribbean Group, talks with James Shillinglaw of Insider Travel Report about Fain’s new book “Delivering the WOW.” The book delivers both a running account of Fain’s time at Royal Caribbean and the lessons he and his team learned in how to develop innovative, even revolutionary cruise ships and products that “wow” guests. To buy the book, click on Amazon “Delivering the WOW.”

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