”Improving Efficiency of Operations” with May Chan

In this insightful episode, Danny Flores sits down with May Chan, COO of Americor, to explore how operational strategy, process improvement, and customer-centric innovation drive success in the financial services industry. May shares her journey from investment banking to manufacturing and ultimately into mortgage and debt resolution—unifying her background in Lean Six Sigma and project management to lead large teams and deliver scalable solutions.

She dives into the transition of Six Sigma principles from factory floors to customer experience, offering real examples of how Americor has helped over 450,000 families regain control of their finances.

 

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