Why You Need to Update Your Employee Handbook as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

When's the last time you updated your employee handbook? Now, I know it sounds old school, but there are a lot of set-and-forget moments that are mistakes in retail and the employee handbook is a great one. We have to revise our policies from “This is going to get you fired if you fail a drug test,” and “This is going to get you fired.” I think what we need to make sure we add and for you to look at today is, “What gets you rewarded? What gets you promotion? How do you go through and ask for a raise? Who gets a raise? How do you get a bonus?” All of those detail should be in there as well because when you set up an employee guardrail, like keep the drugs out, that's fine, but it doesn't really balance “What gets me rewarded? How do I succeed?” Today I want you to go and take a look at your employee handbook and set it up so that they know not only what gets them fired, but also what gets them a raise.

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