S14E2: The Importance of Post-Purchase TRUST

The Trust Premium framework focuses on the value customers see in trusting the salesperson or professional, making them even willing to pay a higher price or fee. So, being trusted by the customer before purchasing is essential. Not only do customers buy from people they trust, but they are willing to pay that premium. But what happens after the purchase is done? It is imperative to maintain and grow trust after the purchase, whether you want them to make repeat purchases, even if this is a single purchase. In this episode, you will learn why.