Beyond the billable hour: How to use client-centered lawyering and legal design to build scalable legal services [Ep. 12]

Are You Ignoring the #1 Factor in Legal Business Growth?

When was the last time you truly considered your client experience—beyond solving legal problems? If your answer is “not really,” you’re not alone. Many lawyers focus solely on their expertise, assuming that’s enough to stand out. But here’s the truth: clients choose law firms based on their experience—not just legal skills.

The legal industry is behind the curve in embracing the experience economy, and that’s an opportunity for you! In today’s episode of Legal Innovation Simplified, I’m diving deep into:

✔︎ What client experience really means (hint: it’s NOT just good customer service)
✔︎ Why white-glove service isn’t always the best approach
✔︎ How to create an effortless, seamless experience that clients love
✔︎ Practical steps to map your client’s journey and improve every touchpoint

Whether you’re a solo practitioner or leading a law firm, this episode will help you shift from the outdated billable hour model to a human-centered, scalable approach that benefits both your clients and your business.

Action Step: Spend five days mapping your client’s journey using my step-by-step process to uncover hidden opportunities for growth!

PS. Remember to leave a 5-star rating and review for Legal Innovation Simplified. Your support means the world to me!

Let’s Connect!

• Share your biggest takeaway with me! DM me on Instagram (@curious_hannele) or connect on LinkedIn (@HanneleKorhonen).
• Loved this episode? Please leave a 5-star review and share it with a lawyer friend!
• Interested in working with me 1:1? Book a strategy call here

Until next time—keep scaling law with heart! ❤️