On this episode of the Growing with Purpose podcast, host Paul Spiegelman talks with Dan Sachs, a professor at DePaul University Kellstadt School of Business, where he teaches classes on Restaurant Entrepreneurship and Service Leadership. Dan is also the founder and owner of the BIN36 restaurant and wine brand. Recently, Dan published his first book, The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace.
Dan Sachs started out with a push broom on the factory floor of his dad's manufacturing business. Not long after, he started working at Union Square Cafe, one of the restaurants owned by the famed, purpose-driven restaurateur Danny Meyer. Dan's time at the restaurant made a huge impact on him: the owners genuinely cared about each and every employee, and Dan felt inspired to treat every customer that walked in the same way. When Dan went on to open his own restaurant in Chicago years later, he took the same principles he learned there and used it to build a high-end, informal restaurant experience that people would love. Today, Dan is taking his lessons learned on building a service-oriented, purpose-driven hospitality business and teaching it to students, emerging entrepreneurs and peers in his field.
In this episode, learn Dan's principles for building a great culture and why he believes it to be universal across industries. Plus, hear Paul and Dan discuss Paul's own recent venture into the restaurant business and Dan's practical advice for building a sustainable business in the tough restaurant industry.
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Rob Everts: Worker-Owned and Changing the World
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Elizabeth Colón: Turn Your Fear Into Fuel
Megan Driscoll: Do It for Your Daughters
Mike Draper: You Can't Fake Authenticity
Tracy Dahlin: Confidence and Competence
Lester Thornhill: The Answer Is Around the Corner
David Bolotsky: The Hard Way Is the Only Enduring Way
Michael Spinosa: From Corporate Culture to Open Culture
Ellyn Davidson: How Leaders Survive Tragedy
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Betsy Pepine: The Best Lessons Are Learned the Hard Way
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Shawn Askinosie: Can Chocolate Change the World?
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