“You Can’t Speak to Our Employees That Way!” (Only We Can Speak to Them That Way!)

Mick and Hanna are perplexed by the increasing number of verbal assaults on individuals in the service industry and other related fields. Is the customer always right? When is it appropriate to step in and protect your employees? Mick & Hanna have plenty to say about this topic. Listen in and see if you agree.

 

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