Two of the most significant challenges facing clinical practices today, to increase patient satisfaction and to meet patient demands, involve connecting with patients and families. Recognizing patient and family engagement (PFE) as a critical aspect of care, especially as COVID-19 has overhauled and overwhelmed care delivery models, Vizient and Sg2 have conducted ongoing assessments of patients and families to learn their attitudes during this crisis. In this episode, part one of a three-part series, we will discuss those patient-family assessments and what they reveal.
Guest ...
Two of the most significant challenges facing clinical practices today, to increase patient satisfaction and to meet patient demands, involve connecting with patients and families. Recognizing patient and family engagement (PFE) as a critical aspect of care, especially as COVID-19 has overhauled and overwhelmed care delivery models, Vizient and Sg2 have conducted ongoing assessments of patients and families to learn their attitudes during this crisis. In this episode, part one of a three-part series, we will discuss those patient-family assessments and what they reveal.
Guest speaker:
Kellie Goodson, MS, CPXB
Performance Improvement Program Director
Vizient
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient
Show Notes:
[01:02] Rationale for PFE
[02:34] New assessment approach for PFE through 2020-2021
[03:57] The main patient and family concern
[05:25] Attitudes toward elective procedures: a change for the worse
[09:21] Need for provider engagement
Links | Resources:
Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here
AAMC-Vizient White Paper on patient-centered care Click here
Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here
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