23. Adoption & Success

Kim Lynch(@kllynch7), Senior Vice President of Adoption & Practice Success, joins the show to talk about how Aledade continues to reinvent itself and solve new problems. Kim takes us on a deep dive of the Net Promoter Score, and how Aledade strives to provide delight to its partner providers. As one of the first employees of the company, Kim reflects on what it takes to “build the plane while flying it."