Knowledge Management 101

In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees about some KM basics for the uninitiated, including: 

• what first steps to take when developing a KM strategy for your organization
• a roadmap to help organizations design, implement, and sustain KM programs
• identifying critical knowledge and making it available to employees and
• various approaches to improve knowledge flow inside organizations.

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