Episode 21 - Conversation with Hendrik Lai | Dental Insurance, Medical-Dental Integration, and Consulting in Dental

In this episode, Jinesh and Scott chat with Dr. Hendrik Lai of Viturtal Consulting. They discuss Hendriks journey from dental surgeon in Australia to business constant in the US, the dental insurance landscape, friction between dental insurance companies and providers, and medical-dental integration. They also cover tech innovation in dental space, and review what went wrong at Smile Direct Club. 

 

0:00 Introductions

4:12 Dr Hendrik Lai's journey

9:25 Dentists vs. Insurance Companies

18:05 Practicing Dentistry vs. Business Consulting

24:30 Dental Insurance Business Fundamentals

32:14 Healthcare Clinic's KPIs

36:21 Dental Landscape in Australia

43:39 Medical-Dental Integration

55:21 Tech Innovation in Dental

58:07 SDC Post-Mortem

1:07:50 Hendrik's Advice