”Trust gets paid”: building customer relationships in the oil & gas industry

The oil and gas industry is focused more on heavy engineering than warm customer relationships - yet when payment terms are usually 180 days or more, the latter is critical.

That is the journey our guest on this week's podcast has been on, as he cut days sales outstanding (DSO) to just 75 days.

Peter Hone from ModuResources tells RIABU's Simon Littlewood and Mark Laudi how he brought management on board, and challenges some long-held beliefs in the sector.