Expertise: A Matter of the Heart

From the perspective of being as valuable as an expert, David W. Maister (and others) developed a “trust equation” which looks like this:

Trustworthiness = credibility + reliability + intimacy / self-orientation.

Essentially, credibility and reliability are being commoditized, leaving intimacy (emotions) and self-orientation (motives) as the means of remaining valuable and influential–and employed.  In other words, expertise is a matter of the heart.  

Read the transcript for Expertise: A Matter of the Heart

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