Trust unveiled: Not all apologies are equal

Which professions and brands do you trust? In this episode, Professor Nicole Gillespie from the Trust, Ethics and Governance Alliance at the University of Queensland talks us through trust—how to build it, maintain it, and what to do if we lose it. Going beyond the personal perspective, Professor Gillespie examines the factors that make an organisation trustworthy and the psychology behind building consumer confidence.

Useful Links

• 2023 Productivity Commission Report
• What Australia Thinks ANU Centre for Social Research and Methods
• Mattel recalls nearly 100 000 toys after lead paint alert The Guardian
• AMP scandal shows the coverup is often worse than the crime ABC News