Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls

In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more. 

 

Guest: Margaret Garcia, President, Grit PPO

 

Hosts: 

Dan Gordon, PCO Bookkeepers & M&A Specialists

Donnie Shelton, Triangle Home Services