Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/341
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes.
As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown below in my LinkedIn post about our discussion (it has received 200,000 views and counting).
As I wrote on LinkedIn, Rob has, unfortunately, been trolled, threatened, and bullied for this seemingly benign and obvious improvement idea — both in the workplace and online. It seems that outsiders to healthcare and those who are new to medicine find an idea like this to be obviously helpful, but those who have been in healthcare the longest struggle to accept it.
I appreciate Rob's perspective that those who oppose this innovation, for whatever reason, probably aren't bad people — they just have a different view and, possibly, some old habits or cognitive biases that they are stuck in.
The interview goes for over an hour. One thing I'd like to do is produce a shorter audio piece that's more like an NPR news story. See below for a full transcript and for links, videos, and more. His website is www.psnetwork.org.
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Gerard Ibarra on ”Good Decisions, Better Outcomes”
Jamie Flinchbaugh on ”People Solve Problems” - His New Book
Sonia Singh: From Lean Coach to Leadership Coach, From Consultant to Coach
The Power of Process: Interview With Matt Zayko and Eric Ethington
John Chacon on Continuous Improvement and the Dangers of Paying People to Think
Nick Katko and Mike De Luca Talk About Practicing Lean Accounting
Karyn Ross, Lean and Kind Leadership
John Gallagher, Lean and The Uncommon Leader
Katie Anderson on Breaking the Telling Habit
Balaji Reddie, Founder of the Deming Forum India
Laura Kriska, the First American Woman to Work at Honda HQ in Japan
Brant Cooper on Being ”Disruption Proof” in Pandemic Times & Beyond
BONUS: John Shook, Revisited from 2009 - Managing to Learn and A3 Problem Solving
BONUS: David Meier's "Favorite Mistakes" at Toyota and His Distillery
BONUS: Jamie Flinchbaugh, Revisited from 2006
Ryan McCormack on His “Operational Excellence Mixtapes” & More
BONUS: In Memoriam -- Podcast Guests Who Have Passed Away
Katie Anderson: One Year of "Learning to Lead, Leading to Learn" and the New Audiobook