Data is the after-thought but it is the currency that will run your scaled customer success programs. Far too often we have our teams spending time in tools/data/systems when they should be spending time with customers.
Jeff and Joel talk about why data is becoming important and how to use it to your advantage in 2023.
You can find Joel here
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
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