How the Hotel Experience Has Changed in the COVID Era

Pam Knudsen, senior director of compliance and an expert on lodging and travel with consulting firm Avalara's lodging tax division, talks with James Shillinglaw of Insider Travel Report about how the pandemic has affected hotels and resorts around the country, how it has changed their operation and the experience they offer to guests. Knudsen also details what Americans will now require in a hotel stay, as well as the effect on rates and occupancies, and what the “new normal” might be for lodging. For more information on Knudsen’s firm, visit www.avalara.com.

If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.