Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
First Contact: Stories of the Call Center

Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

2021-07-23
As the youngest guest we've had on the podcast so far, Marc Bernstein comes into the discussion with Christian with appropriately fresh and exciting ideas. He's the CEO of Balto, a company that's basically synonymous with bleeding edge tech. Launched 3 years ago, they now present themselves to the contact center world as the no. 1 real time guidance for contact centers. In this episode, he explains to us what his team is bringing new to the table, why and how they've already shifted the entire...
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