Managing carded parcels in the LPO

POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:

• Outlet Parcel Overview Tool
• Monitoring carded parcel volumes in the post office
• Issuing second notices
• Digital second notices
• Contacting customers to encourage faster parcel collection
• Being proactive in managing carded parcels
• Encouraging customers to sign up for the Australia Post mobile app
• Parcel Locator tool
• Returning uncollected carded parcels
• Getting on top of managing carded parcels before the Christmas rush