How to Complain Effectively

No matter how careful you are when buying goods or services, you may run into problems and when that happens, here are tips on how to get your complaint heard and resolved:

• Be very clear about the problem
• Define the resolution you expect
• Mention the company’s reputation
• Follow the complaint process if there is one
• Complain using e-mail, or in person, rather than phoning
• Keep track of the details
• Use social media
• If you don’t get the response you want, say so
• Take it to the next level

The Compass Catholic blog has more details about how to complain and get the resolution you want.