The Culture Builders - the art (and risk) of paying forward - tips on sharing a random act of kindness

In this Bank of Me burst, Owen Cook talks about his own experiment in paying forward kindness - bringing some unexpected joy to airline crew and helping create a better experience of flight for everyone.

As he explains, it isn't easy... But the rewards are worthwhile. He also highlights that, whether we like it or not, way pay forward far more than we realise - good and bad.