AI is advancing rapidly in the healthcare space, raising important questions about how it will be used responsibly and effectively. Host Courtney Furrow White is joined by Sarah Pollet and Julia Bongiorno from UCSF to explore the evolving role of AI in clinical environments. Together, they break down the development of UCSF’s IMPACC framework, a platform designed to evaluate and guide enterprise AI implementation. The conversation dives into what it takes to make AI safe, reliable, and trustworthy, not only for patients, but for the frontline staff who rely on these t...
AI is advancing rapidly in the healthcare space, raising important questions about how it will be used responsibly and effectively. Host Courtney Furrow White is joined by Sarah Pollet and Julia Bongiorno from UCSF to explore the evolving role of AI in clinical environments. Together, they break down the development of UCSF’s IMPACC framework, a platform designed to evaluate and guide enterprise AI implementation. The conversation dives into what it takes to make AI safe, reliable, and trustworthy, not only for patients, but for the frontline staff who rely on these tools.
Guest speakers:
Julia Bongiorno, PMP, MSHC
Health AI Program Supervisor (Interim)
UCSF Health
Sarah Pollet, MPH
Program Director
UCSF AI Impact & Monitoring (IMPACC)
Host:
Courtney Furrow White MPM, RN
Senior Director, Performance Improvement Programs
Vizient
Show notes:
[1:47] Overview of UCSF’s AI I-M-P-A-C-C framework and how it informs future deployments.
[3:02] UCSF’s approach to AI governance emphasizes safety, ethics and active research.
[4:03] What it takes to ensure AI tools are reliable and clinically trusted.
[6:41] Providers seek AI tools that reduce cognitive burden and improve workflows.
[10:43] Educating patients on AI while reflecting on tools that failed to deliver.
[13:01] How AI is shaping the nurse experience through practical tool integration.
[15:44] Advice for other organizations on implementing AI responsibly and effectively.
Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com
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