How Do I Manage Different Personality Styles as a Retail Sales Leader? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Have you ever met somebody that you just can't get along with, whether they're interviewing for a job or a shopper or even a colleague? We all have, and there's other people that really do well with you and really like them. We've all had that as well. Well, I think that there is an awful lot to personality styles. In fact, today I want you to Google my personality quiz, so Retail Doctor personality quiz. You can take it and find out that there are people that are not like you. And the reason that's so important is if you understand what your typical characteristics are, the way you look at the world, and you understand that three-quarters of the world is not like you, then you can modify the way you talk to them.

For example, I'm a driver personality and I'm kind of a cut to the chase guy, which is fine, except that when I wait on analytical, an engineer or someone that's got more of a process they need, they have a hundred questions. I don't get mad at them. I just realize like, "Oh, so this person needs to hear more detail, that's fine." But if it's the other way around, if I have an analytical salesperson waiting on me and they want to just vomit useless information after useless information on me, I just want to slap them. It's like, "I got it, dude. It's the best. It does this, but has nothing to do with me."

So, today I just want you to Google my personality quiz, just the Retail Doctor personality quiz. You'll find it and then understand that your personality is different than 75% of your shoppers. And when you know that you can modify your way that you talk to them, rather than expecting them to do something different.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!