With the South African Post Office, the cheque’s always in the mail…

2025-05-29

Let’s be honest, if the South African Post Office was one of your employees, you would have fired it a long time ago. For a start, it missed all but two of its 15 performance targets for the year ending 31 March 2025. Targets such as generating R1 million in warehousing revenue, growing logistics revenue by 16% and establishing an eCommerce mall to support small business development. It also failed to hit a key KPI of resolving all customer complaints recorded at the call centre within seven days. It even, wait for it, fa...

Let’s be honest, if the South African Post Office was one of your employees, you would have fired it a long time ago.

For a start, it missed all but two of its 15 performance targets for the year ending 31 March 2025. Targets such as generating R1 million in warehousing revenue, growing logistics revenue by 16% and establishing an eCommerce mall to support small business development. It also failed to hit a key KPI of resolving all customer complaints recorded at the call centre within seven days.

It even, wait for it, failed to achieve the regulated mail delivery standard. Which drops the average South African squarely in the doo doo when it comes to receiving anything through the post. It’s not as though we’re exactly spoiled for choice for other options.

And in some case, there simply isn’t another option, thanks to the Post Office’s licence, which grants it “exclusivity of reserved postal services where it has monopoly over sub 1 kg items.”

I mean, you essentially had ONE JOB, Post Office…

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