Ep.4. Empower, enable and engage the employee

Our recent citizen experience research report for healthcare showed that workforce empowerment, using digital as an enable is key to driving great experience. Retaining staff, and equipping them for the skills needed for the future is a strategic priority for the health and care sector in order to future proof the organisation and deliver the experience patients deserve. In this episode we will focus on the future of HR, and how through  leadership healthcare organisations can cultivate a culture of learning and development which can empower, enable and engage the workforce for better retention. We were joined by Tanya Carter, Chief People Officer at NHS Foundation Trust, who shared her experience on how she has built confidence in the workforce to make better and informed decisions and equip them with the skills needed for the future.