EP 165 – Customer Service Matters

What kind of customer service do you give? You might be thinking, “I don’t do customer service”.

The reality is that we all DO customer service. Most interactions that we have today are ones where someone is supplying another person, with something.

Customer service is the act of satisfying anothers needs through assistance or service. Some of us deal with external to our company customers, some of us deal with internal to our company customers.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Stop Bad Service Day:

We interact with a company because it delivers quality products, great value, or a compelling brand. We leave one, more often than not, because it fails to deliver on customer service.

Whether you are dealing with external or internal customers, know that:

The Customer is not dependant on you - you are dependant on the Customer

The Customer is not an interruption to your work, they are the purpose of your work.

You are not doing the Customer a favour by serving them.

The Customer is deserving of the most courteous and attentive treatment you can provide.  They are not someone to argue with.

Research shows that delighting customers, doesn’t build loyalty.

Reducing their effort and the work they must do to get their problem solved, does. If we keep at least these four rules in mind, we will be able to stop bad service from ruining ours, or someone else’s day.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com