Being perceived as authentic will be more important than ever.
Featuring Nathalie Schooling, CEO and founder of nlighten, Brendon Bairstow-Klopper, Director & Customer Journey Mapping Specialist and Antonia Oakes, CX Professional, Practitioner & Industry Influencer, with over 16 years’ experience specifically within the Financial Services Industry.
Episode 7 - Enhancing Customer Experience
Episode 6 - The New Normal
Episode 5 - Changing consumer values
Episode 3 - Changing touch points and the digitalisation of everything
Episode 2 - An increasing need for agility
Episode 1 - Anti-fragility
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