The Value of CS Ops - The Revenue Hustle #20 - Jeff Heckler

We're joined by Jeff Heckler, Director of Customer Success at MarketSource, Inc. Jeff has over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Jeff is passionate about CS and sharing his insights and expertise has made him a must-follow in the CS community. 

 

Jeff's Revenue Rules:

1. Define Customer Success Operations as early as possible
2. Can't scale CS teams without pooled CSMs

 

Follow Jeff on LinkedIn:

https://www.linkedin.com/in/jeffheckler/

 

Where you can listen:

• iTunes: https://podcasts.apple.com/us/podcast/the-value-of-cs-ops-the-revenue-hustle-20-jeff-heckler/id1538449270?i=1000579366977
• Spotify:https://open.spotify.com/episode/2vATh2PpHwuuNarYK8OsN3?si=0464f4cfce014862
• Youtube: https://youtu.be/Owy2CwCK4Mg