Implementing Smart Triage

This is the second in our series on Innovation led by Jenny Partridge, Innovation Manager at Health Innovation Kent Surrey Sussex.

Smart triage is one solution to the problem faced in general practice of balancing patients’ clinical needs with practice clinical capacity. It is a way of automating the triage process, allocating patient appointments based on their clinical need and approved patient pathway, saving clinical and admin time in the triage and reception process.

This podcast discusses why you might consider implementing smart triage, how you could justify it, and shares some tips for implementation. Hear from Cathie Sims, a practice manager who implemented a smart triage system recently and the positive impact this has had on her practice, both for patients and staff. Dan Ferrett, a Practice Manager & Practice Manager Supporter, is considering smart triage & explores the concerns about making such a change, including patient safety, accessibility for all patients and data security questions.

Automation of admin tasks – examples of products & further reading

• BetterLetter 
• GP Automate
• Healthtech1 
• Rapid Health
• Case study: Transforming primary care access and efficiency through Smart Triage
• An evaluation of Rapid Health’s Smart Triage at The Groves Medical Centre
• eGPlearning – eGPlearning (episodes 488 & 489)
• Administrative triage using digital tools in General Practice – elearning for healthcare
• Digital Resources Hub | Health Innovation Wessex
• Innovation Portal – Health Innovation South West