10-minute Trumpet - Take Pressure Off Your CSM Team

This week, Jeff takes a quick look at how to help your CSM team manage the increasing pressure they are under: 1:many programs.

Jeff walks you through 5 steps to move quickly into some effective and simple ways to to allow your CSMs to scale where they can so they can focus on what they need to.

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

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Today's episode is sponsored by Totango