Delivering Performance and Developmental Feedback - with Candice Hollingsworth

In this episode, Andrea Butler interviews Candice Hollingsworth about delivering performance and developmental feedback. Candice is the Director of Talent Development at Bosa Properties.

Key takeaways from this episode:

• The challenge with delivering feedback is that some people are scared to give feedback, and as a result, they either do not give it or they really water it down so that it is no longer useful. Or people give feedback that is too generic and not specific enough.
• To give effective feedback, it’s important to focus on the behaviour you observed. Try to limit the judgement or limit jumping to conclusions. Speak specifically about the behaviour that was observed and what the impact of that behaviour was. Use the SBI model for giving feedback (Specific, Behaviour, Impact).
• Capabilities that are helpful for delivering and receiving feedback include self-awareness, empathy, communication, listening, and asking good questions.