ICDP managing director Steve Young discusses the evolution of the car retail sector in 2022 and beyond with AM news and features editor Tom Sharpe.
With agency model franchise agreements, new car supplies and an acceleration in digital retail all impacting the sector, the pair debate a number of strategic issues, including:
- Block Exemption regulation changes and their impact
- OEM and franchisee discussions in an agency model environment
- What is needed to achieve a seamless, omnichannel car retail journey