Transforming Customer Experiences in Housing

UK housing sector professionals face significant challenges in customer communication, needing to integrate various methods like phone, email, and social media smoothly. Adhering to data privacy rules and organising customer information is crucial, alongside providing quick, resource efficient service.

Building strong customer relationships and ensuring each interaction from start to resolution is personalised is extremely important to our customers within the housing sector. Equally as critical, are tools that can aid effective decision-making and facilitate customer self-service for enquiries and complaints.

In this live podcast, we will explain Crimson’s Digital Contact Centre, a Microsoft-powered solution that cost-effectively solves all the challenges above. Plus, you can hear how our customers (leading names in the housing sector) have already tested, implemented, and loved the Digital Contact Centre.