S1 E5 Dana Oaks Interview - Building Trust with Employees and Patients

Summary

 

Dana Oaks, a former hospital executive, shares insights on making work better in the healthcare industry. He emphasizes the importance of caring for employees and showing them that they are valued. Dana believes that a leader's role is to curate, uplift, and maintain a culture of excellence. He shares examples of how he personally connected with employees and patients to build trust and create a positive work environment. Dana also discusses the challenges of being a CEO in the healthcare industry, including dealing with regulations and unexpected issues. He advises future executives to understand the sacred privilege of working in healthcare and to prioritize taking care of people.

 

Takeaways

• Caring for employees and showing them that they are valued is crucial for creating a positive work environment.
• Leaders should curate, uplift, and maintain a culture of excellence.
• Building trust with employees and patients is essential for effective leadership.
• Dealing with regulations and unexpected issues is a challenge for healthcare executives.
• Working in healthcare is a sacred privilege that requires prioritizing the care of people.

Sound Bites

• "Caring needs to be visible to the employees and team members."
• "Building trust with employees and patients is crucial."
• "Difficult tasks become easier with practice and finding your own style."

Chapters

 

00:00 Introduction and Career Journey

04:54 Lessons on Making Work Better

08:42 Counterculture Moves and Building Trust

18:06 Turning Liability into Asset and Lessons Learned

25:41 Dealing with Challenges as a CEO

33:16 The Sacred Privilege of Working in Healthcare

 

Keywords

 

healthcare, leadership, employee care, patient care, trust, culture of excellence, challenges, regulations, Dana Oaks, Scribematic

 

#healthcare #leadership #employeecare #patientcare #trust #cultureofexcellence #challenges #regulations #DanaOaks #Scribematic