Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks

This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.

Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale

Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.

Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.

Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com