Innovation in Quality Management | Walter Tran of Centro Assist

2023-11-29

🎙️ Welcome to 'Innovate for Impact,' the podcast series hosted by Tania Gomez Consulting. In this episode, we're joined by Walter Tran, Chief Operating Officer of Centro Assist, to explore the transformative power of innovation in Quality Management within the NDIS. Walter guides us through the origins of Centro Assist, uncovering the features that make it a beacon of change. From future developments to seamless integrations, we peer into the roadmap of NDIS transformation. The conversation extends to the intersection of Disability and Aged Care, highlighting the overlaps that create a more comprehensive approach. Delving into the intricacies of NDIS Practice Standards, Walter sheds light on their challenges and importance. Discover the value embedded in Quality Management Systems, explore the ROI considerations, and understand the pivotal role of Process Mapping. This episode is a journey into the heart of NDIS innovation, promising a future where the landscape is not just transformed but elevated. Subscribe for more insightful discussions!

⭐ Episode Highlights:

2:01 - Background of Centro Assist

26:08 - Benefits and Features of Centro Assist

37:28 - Future Developments and Integration

40:34 - Overlap of Disability and Aged Care

42:07 - Importance of Understanding NDIS Practise Standards

45:47 - Challenges of Reading NDIS Practise Standards

47:59 - Value of Quality Management Systems

47:43 - ROI of Quality Management

48:27 - Importance of Process Mapping

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