104: Behind the Service: Sharp’s Path to Excellence

Kevin and Les are joined by Greg Gumpright, Director, Service & Support from Sharp Electronics to discuss the company's technician training programs, equipment installations, and the exciting Master Tech competition for service engineers. Greg also shares insights into the future of service with AI advancements.

 

 

1:15 - What is Greg’s role?

2:!5 - What brought Greg to Michigan today.

3:50 - Training and Development. 

4:56 - What is Master Tech?

8:05 - Levels of service and how they work. 

11:00 - New technician training.

12:28 - Where is the future of the service side going with AI.

 

 

Show Links

For more information about UTEC follow the links below.

 

Website: https://www.utecit.com/

Facebook: https://www.facebook.com/universityofficetech/

LinkedIn: https://www.linkedin.com/company/university-office-technologies/

Twitter: https://twitter.com/UTECIT/

 

Guest Links

Greg Gumpright, Director, Service & Support from Sharp

Website: https://www.sharpusa.com/

Email: gumprightg@sharpsec.com