Exit Surveys & Client Feedback: Collecting and Focusing Customer Feedback

In this episode, Jason and Lap discuss the importance of collecting and using customer feedback. They highlight the value of reading and considering customer reviews, as well as the benefits of conducting exit surveys. The hosts share their experience with exit surveys and how they have used the feedback to make improvements in their business. They also discuss the challenges of handling inquiries through social media and the importance of staying in the customer's preferred communication medium. Overall, the conversation emphasizes the significance of listening to customer feedback and utilizing it to maximize business success.