Changing the Customer Experience - Nigel T. Packer

In this week’s The Faces of Business Podcast Episode, our guest speaker was Nigel T. Packer. Nigel is the Digital Strategy Consultant and Managing Director at Pelatis Online. Nigel has been working with online customer experience since the 1990’s.  We will be learning what changes he sees in online customer experience expectations and how companies are reacting to these changes. 

 

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