Special episode: Smarsh’s Goutam Nadella maps out how finance firms can best modernise their approach to tracking staff communications during a tough economy and beyond

Today’s episode is a special one produced in association with Smarsh, a US-headquartered technology firm providing global financial services companies with the tools to capture, store, and monitor their communications.

Today’s guest outlines why it’s imperative that regulators and the financial services firms they supervise work together now to determine industry best practice for modernising compliance. He also explains how it’s possible for City firms to continue to prioritise innovation in their back office in today’s tough economic environment. And he details the common mistakes finance bosses must avoid when seeking to more closely track their employees’ mobile communications amidst a widespread regulatory clamp down on firms’ use of monitoring encrypted messaging apps like WhatsApp. 

Goutam Nadella oversees technological innovation and commercial strategy as Chief Product Officer at Smarsh.