Restricting Dynatrace CMDB Write Access

The integration between Dynatrace and the ServiceNow Configuration Management Database (CMDB) serves to enrich ServiceNow's repository of Configuration Items (CIs) with real-time observability data, topology information, and event correlation details sourced from the Dynatrace platform.1 This typically involves utilizing ServiceNow applications such as the "Service Graph Connector for Observability - Dynatrace" or potentially the "Dynatrace Incident Integration" app, which, while primarily focused on incidents, can also contribute CI relationship data.1 The primary goal of this integration is to provide a more accurate and dynamic view of the IT environment within ServiceNow, leveraging Dynatrace's monitoring capabilities to enhance ITSM processes like incident management, change management, and impact analysis.2 This document assumes familiarity with the existing integration mechanism used to populate CMDB data from Dynatrace.