MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have been using quite effectively in the last 10-15 years is the master service agreement (MSA).
As MSAs have been more frequently employed in managed services relationships, there is undeniable change occurring in the MSP profession and specifically how MSA are being implemented during the sales process. MSP use of quoting tools, proposal generation, and obtaining signatures, are all forcing change within the sales process, ultimately challenging how we use MSAs.
Today's MSP Zone guest is Rob Scott, lawyer and partner with Scott & Scott LLP, a Texas based law firm specializing in cloud and managed services law, among other areas. Rob presents a new model for utilizing MSAs for the modern day MSP. One of the most significant changes to the MSA and how it is used by MSPs is the practice of putting it online. MSP Zone discusses the risks and benefits of uploading your MSA, what needs to change in order to accomplish this goal, and how it could benefit your sales process.
MSP Zone Guest: Rob Scott, partner at Scott & Scott, LLP
Ep 257: What do PE Firms Want from MSPs?
Accounting Firms and MSPs, Master Cyber Providers, and MSP Pricing Reality Check
Ep 255: Internal IT vs MSP; MSP Market is still growing; Does size matter in managed services?
Ep 254 N-able CEO Advises MSPs on Upcoming Challenges; MDS vs MSP; Tightening Credit Markets Create Choices for MSP Channel
Ep 253: Can MSPs Guarantee Compliance; Converting Reactive Clients to Proactive; Should MSPs Get Involved with Customer Policies
Ep 252: Don’t Rely (too much) on Cyber Insurance; MSP Economics Update for Q2; Should MSPs Represent Themselves During M&A Deals?
AI Ethics in Managed Services, Compliance Reporting, and Making Peace with Cyber Consultants
Cyber Consultants at it again; managing remote MSP workers; compliance isn’t security
Ep 249 Q1 MSP report card; Cyber consultants continued; AI vs Automation
Ep 248 - North Dakota mandates cyber education; MSP recession planning; CaaS dangers MSPs should avoid
Continuous Compliance, Tech industry isn’t ruining the economy, and Perils of Mislabeling your Services
SVB, Compliance Advice for MSP Startups, is it time to lower your pricing?
Cyber Tax, Cyber Verify, and a new book on managed services
2023 Managed Services State of the Union
3 Benefits of Managed Services During a Recession
How to Achieve Continuous MSP Compliance
Should MSPs Be More Like Cloud Providers
The New MSP Roll Up
Cyber is Uninsurable
Managed Services Lessons Learned in 2022
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