MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have been using quite effectively in the last 10-15 years is the master service agreement (MSA).
As MSAs have been more frequently employed in managed services relationships, there is undeniable change occurring in the MSP profession and specifically how MSA are being implemented during the sales process. MSP use of quoting tools, proposal generation, and obtaining signatures, are all forcing change within the sales process, ultimately challenging how we use MSAs.
Today's MSP Zone guest is Rob Scott, lawyer and partner with Scott & Scott LLP, a Texas based law firm specializing in cloud and managed services law, among other areas. Rob presents a new model for utilizing MSAs for the modern day MSP. One of the most significant changes to the MSA and how it is used by MSPs is the practice of putting it online. MSP Zone discusses the risks and benefits of uploading your MSA, what needs to change in order to accomplish this goal, and how it could benefit your sales process.
MSP Zone Guest: Rob Scott, partner at Scott & Scott, LLP
My Thoughts on the CISA MSP Advisory
Can You Survive Without Managed Services
The MSP Legislation We Need
MSP Service Catalogs in the Age of Cloud
How to Have the "Ransomware Conversation" with Your Clients
MSPs Are Responding to Ransomware Attacks
How to Fix the “Secretive” Reputation of Cloud Providers
The Difference Between Internal IT and the MSP
MSP Tool Decentralization
Defining MSP, MSSP, & SOCaaS
How NOT to Respond to the Kaseya Ransomware Attack
What MSPs Need to Know about the Kaseya Ransomware Attack
My Thoughts on the Kaseya Breach
Risks of Shadow IT and How MSPs Can Fix Them
More States Implementing MSP Regulation
Service Guarantees – Should MSPs Use Them?
Rise of the Cybersecurity Reseller
What is the Difference between Reactive and Proactive Providers?
Should MSPs Charge More for High Profile Clients?
Setting up Your Managed Services Portfolio
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