Surviving a crisis: the psychology of cyber attacks

Nearly everyone in cyber talks about people, process and technology. But often, the people side is mentioned only in passing.

But it is people that determine how well an organisation handles a cyber attack, and how quickly it recovers. Processes and technology are vital, of course. But as our guest this week says, behind every piece of wire, there is a human being.

Rebecca McKeown is the director of human sciences at Immersive Labs. A psychologist who has worked with militaries, aviation, governments and organisations involved in critical national infrastructure, she argues that we’re not investing sufficiently in the human side of security response.

And she also discusses the results of a recent report into the way firms prepare their people for cyber incidents, the Cyber Workforce Benchmark report.

Interview by Stephen Pritchard