Handling Non-Conforming Behavior

How Do You Handle Team Members Who Do Not Live Up To Your Performance Standards?

When someone acts “out of character” in front of a customer, or when someone shows up late and your customer is left questioning your integrity, or when someone doesn’t put enough effort or attention to detail into your product or service and your customer is disappointed with the end product?  How do you handle that frustration? What do you do when that occurs?

Our discussion today will address this important issue.