Runway To Recovery: Redefining The Guest Experience

When it is safe to travel again, the airport experience will look very different for passengers. COVID-19 is creating a new normal at PHL with safety measures such as safety shields, masks, and decals indicating where to queue throughout the airport. In this episode of the “Runway to Recovery” series, Leah Douglas, PHL’s Director of Guest Experience joins Chellie Cameron, CEO of the Philadelphia Division of Aviation, for a discussion on the steps PHL has taken to enhance guest and employee health and safety, and what to expect in the future. 

To learn more about our steps towards recovery at Philadelphia International Airport, please visit phl.org/newsroom.