The Patient Is Only Right If You Don’t Follow Through on Expectations with Dana Smith

Dana Smith delivers unfiltered insights from both sides of the Atlantic, comparing UK caution with American optimism in aesthetics. With over a decade of experience transitioning from orthodontics to laser technology, Dana explains why UK clinics fail when they fear transparency about money, treatments, and downtime.

Her passionate breakdown of BBL as "the only scientifically proven anti-ageing treatment in the industry" challenges conventional wisdom, while her hilarious confessional about a naked patient flying off a treatment bed reveals the unvarnished reality of clinic life. From why you should master one device before buying five, to how your front desk staff can make or break patient conversions, this episode delivers practical wisdom every clinic owner needs to hear about consultation processes, setting boundaries with difficult patients, and why sometimes you just have to "let the patient be mad."

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