Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 

Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

• How well cardholders really understand chargebacks
• Why subscription billing models may increase disputes
• Which industries seem most susceptible to chargebacks
• How consumers feel banks handle disputes
• Samples of responses to specific chargeback situations

Webinar presentations by Justin Clements and Harlan Hutson