What A Gas Station Learned After One Year Of Being A Healthcare Provider

2022-06-07

A few years ago, a gas station/convenience store chain decided to parlay their success in delivering high customer service into a new healthcare endeavor: urgent care. We interviewed them in February 2021 to hear their plans and aspirations. They were entering a fiercely competitive market seemingly saturated already with urgent care facilities. There's a lot in common between running a convenience store and running a gas station, but there's a whole lot more that isn't in common. We catch up with their journey...

A few years ago, a gas station/convenience store chain decided to parlay their success in delivering high customer service into a new healthcare endeavor: urgent care.

We interviewed them in February 2021 to hear their plans and aspirations. They were entering a fiercely competitive market seemingly saturated already with urgent care facilities.

There's a lot in common between running a convenience store and running a gas station, but there's a whole lot more that isn't in common.

We catch up with their journey and discuss what they learned, what they expected and what they didn't expect. They also have a lot to say about the state of primary care access and a new-found realization on the social determinants of health.

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